Teach a website assistant before it meets your visitors

What is BotStacks?

A website assistant needs to know both what to say and when it lacks an answer. BotStacks organizes that work around knowledge, conversation design and practice. Teams can provide website pages, notes or files, then test how the assistant responds. The goal is a chat experience grounded in the business’s own information, with a process for improving weak answers before relying on it.

Connect knowledge with conversation design

The official documentation describes Brain Vault for approved knowledge and Sequence Studio for visual conversation flows. Nodes can represent questions, responses or connections to other tools. DIRTbox provides a place to practice and refine replies, while the design controls handle how the assistant appears on a website. These parts address different jobs and should be configured together.

Start with a narrow service question

Choose a bounded topic such as product setup or opening hours and supply authoritative pages for it. Test common wording, missing information and requests that need a person. After deployment, review conversation history to find recurring gaps and update the underlying material. A smaller assistant that handles its scope clearly is easier to maintain than one expected to answer every possible question.

Features to explore

• Website and file knowledge sources
• Visual conversation flows
• Practice and answer refinement
• Website chat deployment

Who is BotStacks for?

Small businesses and product teams that want a website assistant they can train and refine, especially when non-developers need to maintain the knowledge and conversation structure.

Before you get started

Confirm the currently supported deployment channels and usage allowances. Test fallback behavior and human escalation, and avoid giving the assistant confidential material it should not reveal to visitors.