What is Chaport?
Chaport is customer messaging software for businesses that need to answer questions across their website and other communication channels. It combines live conversations with automation and self-service content, so a routine question can follow a different path from a request that needs personal attention. This makes it relevant to teams looking for a shared place to respond, understand the customer's context, and keep the conversation moving toward a useful outcome.
Connect live help with self-service
Chaport provides a website chat widget and support for channels including email, Facebook, Telegram, and Viber. Chatbots can answer common questions, collect feedback, and qualify requests, while a knowledge base and FAQ bot suggest relevant articles. The platform also includes saved replies, operator collaboration, reporting, and integrations through Zapier or its API.
Start with the questions customers already ask
Review a sample of recent conversations and identify the recurring questions with dependable answers. Turn those into concise articles or response templates, then decide when the customer should reach a person. Test the route from the website widget through resolution, including missed chats and unclear messages. An automated answer is useful only if the customer can recognize that it addresses their actual problem.
Features to explore
- Website live chat
- Multi-channel inbox
- Chatbot flows
- Knowledge base and FAQ bot
- Operator collaboration
Who is Chaport for?
Small businesses and support teams that need shared messaging with a practical self-service layer. It fits a workflow where common questions are predictable but more complex requests still need clear human ownership.
Before you get started
Check supported channels, integration permissions, and plan-specific automation features. Keep knowledge-base answers current and test escalation paths so customers are not trapped in an irrelevant or incomplete automated response.
This introduction is independently written from public product information. It is not a hands-on review. Features and plans may change; confirm current details with the provider.
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