Build customer agents from connected business knowledge

What is Droxy AI?

Droxy is a platform for creating customer facing AI agents around a business's own information. Teams provide knowledge, set the agent's voice and goals, and deploy it to the channels they use. The product combines conversation handling with integrations and monitoring. It is relevant when questions repeat across customer touchpoints and the business wants one maintained source of context to guide its automated responses.

Keep agent knowledge connected to its sources

The official site supports knowledge from websites, ecommerce stores, PDFs, YouTube, Google Drive, and other sources. Automatic syncing can update that material. Configuration includes boundaries around topics outside the supplied knowledge, multilingual support, and conversation insights. Zapier and the Droxy API provide routes for custom integrations, while official materials also describe handoff to human agents.

Measure whether the customer reached the right next step

Choose a small set of questions with documented answers and test them through the intended channel. Include a question outside the agent's scope and a request that should reach a person. Review whether the response identifies a useful next step, not merely whether it sounds fluent. When a source changes, check the updated answer and retain a clear owner for correcting information that appears repeatedly in unresolved conversations.

Features to explore

• Multiple knowledge source types
• Automatic knowledge syncing
• Configurable voice and boundaries
• Multilingual conversations
• API and Zapier integrations

Who is Droxy AI for?

Useful for customer service and lead handling teams with maintained information and a defined escalation process. It is particularly relevant when several source systems need to inform the same customer interaction and the team can regularly review conversation quality.

Before you get started

Verify source permissions, synchronization behavior, and available channels before rollout. Test handoff and out of scope questions directly. Review data retention terms before connecting private documents or customer information to an agent.