Add a support agent trained on your team's existing knowledge

What is eesel AI?

eesel AI builds agents that work with a company's existing support information and tools. Its helpdesk workflow draws on documentation, previous tickets, and saved replies to prepare or send responses. Supported connections include services such as Zendesk, Freshdesk, Intercom, Slack, and Microsoft Teams. The platform also offers agents for other business work, but customer support is a clear starting point when a team has recurring questions and a maintained body of approved answers.

Start with draft replies and known questions

The official workflow allows an agent to operate in draft mode before automatic responses are enabled. Teams can configure tone, response behavior, and escalation rules, and connect knowledge from sources including Notion, Confluence, and Google Docs. This provides a way to evaluate how the agent interprets real support material before customers depend on its answers.

Treat knowledge maintenance as part of support

Select a narrow initial group of questions, such as setup instructions or documented account procedures. Review a sample of difficult and ambiguous tickets, and define when the agent should hand off. When a draft is wrong, identify whether the problem is missing documentation, outdated policy, or an unclear instruction. Improving that source material benefits the human support team as well as the agent.

Features to explore

• Helpdesk integrations
• Documentation and ticket knowledge
• Draft and automatic response modes
• Configurable escalation behavior

Who is eesel AI for?

Best for support teams with repeated inquiries and reliable internal documentation. It is particularly suitable when the team wants to introduce assistance gradually, compare proposed replies against established policy, and retain a clear path to human escalation.

Before you get started

Confirm which integrations and controls are available for your account. Test sensitive and ambiguous tickets carefully, and keep source permissions and escalation ownership explicit before allowing automatic responses to reach customers.