Publish a knowledge base and answer questions from its content

What is HelpLook?

HelpLook brings the authoring and delivery of support knowledge into one service. Teams can write articles, import existing material, organize categories, and publish a public or private knowledge site. An AI assistant and embeddable widget provide another way for readers to find answers. The product fits organizations that need to build the underlying help content as well as expose it through search or conversation.

Create the library behind the answers

The editor supports rich text and Markdown, with elements such as videos, attachments, and tables. Official setup documentation describes document imports and category organization. Sites can use customized branding and domains, while permissions support controlled access. Usage reporting and AI question records give editors material to inspect when deciding which articles need clarification or expansion.

Organize around a reader's task

Begin with the questions people ask repeatedly and give each article a clear purpose. Keep one authoritative explanation for a policy, then link related instructions to it. Test the widget with phrases a new user would use, including questions whose answers are not yet documented. Review the resulting conversations and update the source articles before adjusting the assistant's wording, so the knowledge remains useful outside chat.

Features to explore

• Rich text and Markdown editor
• Document imports
• Public or private knowledge sites
• Embeddable AI widget
• Knowledge usage reporting

Who is HelpLook for?

Best for product support, internal operations, and documentation teams building a maintainable help center. It is especially relevant when the organization needs both a readable article library and conversational access to that same body of information.

Before you get started

Check private-site permissions and AI access together before uploading internal material. Answers require review, and imported formats may need cleanup; verify plan limits, retention, and model settings for the intended audience.