Coordinate the work happening inside a shared inbox

What is Missive?

Missive is an inbox collaboration platform for teams whose work arrives through email. It gives colleagues a shared view of conversations and lets them discuss a response before it is sent. Tasks, statuses, and automation sit alongside the inbox, which is useful when a message needs more than a quick reply. The goal is to make responsibility and context visible while keeping the customer-facing conversation coherent.

Keep the discussion beside the message

Missive supports shared inboxes, internal comments, tasks created from emails, tags, and visibility into team activity. Rules automate repetitive actions, while integrations add information from other applications. Its current AI assistant can gather context before drafting and connect with supported external tools through MCP, helping a response reflect more than the latest message alone.

Agree on ownership before automating

Choose a small set of statuses and define what each means. Make it clear who replies, who reviews, and when a conversation is considered resolved. Keep internal notes factual and separate from the message the customer will receive. Test automation on a limited set of messages first, then inspect whether assignments and drafts match the team's real responsibilities and response standards.

Features to explore

• Shared email inboxes
• Internal conversation comments
• Email-to-task workflow
• Automation rules
• Contextual AI assistance

Who is Missive for?

Small teams coordinating customer, operations, or client-service email. It is particularly useful when several people need to contribute to a response but one person must remain clearly responsible for the final reply.

Before you get started

Review shared-inbox access, integration permissions, and automation scope carefully. Check recipients, attachments, and AI-drafted commitments before sending, especially when internal discussion contains information that should stay within the team.