What is Quidget?
Quidget is a customer support agent platform built by SupportYourApp. Teams provide website content, documents, or FAQs, then configure how an agent should answer and when it should involve a person. The current site describes chat, email, and voice support alongside connections to customer service tools. Its practical role is to handle familiar questions while keeping an escalation route for issues that need access, judgment, or a personal response.
Connect knowledge, channels, and handoff
Quidget supports instructions for tone and behavior, multilingual conversations, and deployment across a website and messaging channels. Handoff options include Zendesk, Freshdesk, email, and built in live chat, with conversation context carried to staff. Reports distinguish automated answers and handoffs and provide information about customer activity, giving teams material for reviewing their knowledge and support process.
Define a useful boundary for automation
Start with questions answered consistently in your existing help material. Test outdated wording, an unclear request, and a case that requires a staff member to intervene. Confirm that the agent acknowledges missing information rather than improvising a policy. Ask the receiving support team whether the handoff contains enough detail to continue the conversation, then improve the source material around repeated points of confusion.
Features to explore
- Website and document based training
- Configurable agent instructions
- Chat, email, and voice workflows
- Help desk and live chat handoff
- Conversation reporting
Who is Quidget for?
Useful for support teams with maintained documentation and clear escalation rules. It is particularly relevant when routine questions arrive through several channels and staff need a consistent way to receive conversations that the agent cannot resolve.
Before you get started
Verify current channel support and plan requirements before rollout. Test escalation and access controls with realistic cases, and review privacy terms before connecting customer records or adding confidential information to the knowledge base.
This introduction is independently written from public product information. It is not a hands-on review. Features and plans may change; confirm current details with the provider.
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