What is SiteGPT?
SiteGPT is a support-chatbot platform trained on a business's own information. Its official site describes scanning a URL, uploading files, or supplying text, then embedding the chatbot on a marketing site, product, or help center. Suggested prompts, lead capture, human escalation, and integrations with support tools complete the workflow. Conversation topics and unanswered questions help the team understand where the bot or source content needs improvement.
Curate the source before installing the chat
Start with current product documentation and support policies, then remove conflicting or obsolete material. Test questions that customers actually ask, including cases where the answer is unavailable or depends on account details. Suggested prompts should help visitors reach useful information rather than steer them toward unsupported claims. Keep a visible path to a person for exceptions and sensitive requests.
Use unanswered questions as maintenance work
SiteGPT provides conversation insights and a weekly digest that includes topics and questions the bot could not answer. Review those patterns to identify missing documentation or unclear wording. Correct the underlying source where possible, then retest the conversation. If leads or support conversations flow into another system, confirm the destination and ownership so a visitor's request does not stop at the chatbot.
Features to explore
- Website, file, and text training sources
- Embeddable support chat
- Suggested prompts and human escalation
- Conversation insights and support integrations
Who is SiteGPT for?
Relevant to businesses with a maintained product knowledge base and recurring website questions. It is especially useful when the support team can review conversations, improve source material, and take over requests that need individual attention.
Before you get started
Check source freshness, access permissions, and personal-data handling. Test unsupported questions and escalation behavior, and review answers before allowing the bot to make commitments about prices, refunds, account status, or other sensitive matters.
This introduction is independently written from public product information. It is not a hands-on review. Features and plans may change; confirm current details with the provider.
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