Answer website questions from your own business information

What is SupportAI?

Visitors often ask questions whose answers are already somewhere on a website. SupportAI turns business content into a conversational assistant that can help them find it. The platform describes training from websites, files and other sources, then embedding a customizable bot. It is intended for support and lead capture, with conversation history available to the team maintaining the service.

Give the assistant a clear knowledge base

The public site describes controls for both the bot’s appearance and its responses. Teams can add content, update existing material and examine customer interactions to see where answers need work. The FAQ notes that updated pages may require manual retraining, so maintaining current answers is an operational task rather than something to assume happens automatically.

Improve the questions customers actually ask

Begin with accurate product, policy and contact pages. Test requests that are ambiguous or outside the bot’s scope and decide how to direct those visitors to a person. After launch, review recurring unanswered questions and improve the underlying documentation. If the bot collects contact details, explain their purpose and avoid making the conversation feel like a barrier to basic information.

Features to explore

• Website and file-based knowledge
• Customizable chat appearance
• Response refinement
• Conversation history and lead capture

Who is SupportAI for?

Website owners and support teams that have reliable documentation and want to make routine information easier to find while retaining a process for reviewing customer interactions.

Before you get started

Confirm current channels, model options and message limits. Generated answers can be wrong; test retraining, escalation and data visibility before using the bot for account-specific or sensitive questions.