What is Voiceglow?
A useful business assistant needs to do more than produce a friendly answer. It needs the right context, a clear next step and a way to hand over when a person should take control. Convocore, formerly Voiceglow, brings those elements into a platform for designing and deploying voice and chat agents across customer channels.
Give the agent a defined job
The platform combines website and document knowledge with a visual flow builder. Teams can route requests, connect calendars or business systems, and call APIs as part of a conversation. Web chat, messaging channels and phone deployment support different customer entry points. Conversation analytics provide material for reviewing how the assistant performs once it is in use.
Test the handoffs as carefully as the happy path
Begin with one bounded task, such as answering a service question and offering a booking. Test unclear requests, unavailable appointment times and requests outside the knowledge base. Define when a human should take over, and check that the agent does not promise an action it has not completed. Expand channels only after the core conversation works reliably.
Features to explore
- Visual conversation flows
- Website and document knowledge
- Voice and messaging deployment
- Integrations and conversation analytics
Who is Voiceglow for?
Businesses and agencies building a repeatable customer-support or booking workflow that can be monitored, refined and escalated to people when necessary.
Before you get started
Check channel availability, telephony charges and data permissions. Disclose automated interactions where appropriate and review consequential actions before allowing them to run unattended.
This introduction is independently written from public product information. It is not a hands-on review. Features and plans may change; confirm current details with the provider.
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