What is Zaia?
Zaia is built for agencies and consultancies selling AI agent services to their clients. Its Console brings client workspaces together while keeping each client's data organized separately. Agents can use business knowledge and operate across channels including WhatsApp, Instagram, Telegram, Microsoft Teams, and the web. The platform emphasizes the ongoing work of maintaining several clients, so configuration, testing, conversation review, and agency branding are central to the product.
Test changes before updating the live agent
Zaia separates a draft testing environment from the production agent. The Vibe Agent assistant accepts descriptions of an error or desired rule and helps change the configuration. This is useful for recurring operational problems, such as incorrect appointment rules or duplicate reminders, but the agency should reproduce the issue and test the revised behavior before publishing it.
Keep client operations visible
The central console, interaction history, and integrated human handoff support ongoing service management. Agency branding allows the client-facing environment to use the agency's visual identity. Establish who reviews conversations, who approves new actions, and which questions require a person for each client; a shared platform is most effective when those responsibilities are explicit rather than identical by default.
Features to explore
- Central multi-client console
- Separate client workspaces
- Draft testing environment
- Vibe Agent configuration help
- Multichannel delivery and handoff
Who is Zaia for?
A fit for agencies managing several client assistants and wanting a repeatable delivery process, particularly when they need branded workspaces, controlled updates, and a clear way to inspect conversations and support each client's operation.
Before you get started
Confirm supported channel permissions, client-data boundaries, and action approvals during setup. Test AI-assisted configuration changes before publication, and retain human ownership of client policies, customer records, and escalated conversations across every deployed channel.
This introduction is independently written from public product information. It is not a hands-on review. Features and plans may change; confirm current details with the provider.
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